Amyscookies

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 FAQ 

How many cookies are in a pound of your cookies?

Depends on the exact cookie, but here are some general guidelines :

14-24 per pound key lime sandwich (large 14/small/24)

24 per pound kids’ cookies (sugar coated stars, alligators and the like)

20 per pound – chocolate-dipped sandwich cookies

24 per pound – sandwich cookies

30-35 per pound – drop cookies

Do you have a catalog and can I be added to your mailing list?

Yes. At the bottom of any page of our website you can enter your info in the "Add to Mailing List" section.

What forms of payment are accepted?

We accept all major credit cards including: Visa, MasterCard, American Express, and Discover.

Is there sales tax?

There is no sales tax on any baked good that we make at our bakery.

How can I check the status of an order?

Please call our customer service line at 718.797.1513 or if you ordered online please refer to the confirmation email with your tracking number and shipping information.

What is your return policy?

Amy's Cookies takes pride in providing our customers with the best quality product and excellent customer service possible. If you are dissatisfied with your purchase placed either over the phone or on amyscookies.com, please call our customer service line at 718-797-1513 to help process your return or exchange.  We request that you retain all remaining product and packaging materials so we can best assist you. If your product arrives damaged, we request that you contact us within 24 hours of receiving your package.

Can Amy's Cookies customize for special occasions and/or help with corporate gift giving needs?

Yes, but in order to give this type of special order the attention it deserves and needs please call us at 718.797.1513 or email us at sales@amyscookies.com